RADIO ADDRESS OF THE PRESIDENT

TO THE NATION

 


  THE WHITE HOUSE

 

Office of the Press Secretary

(Palo Alto, California)

________________________________________________________________________

For Immediate Release May 2, 1998

 

 

RADIO ADDRESS OF THE PRESIDENT

TO THE NATION

 

 

THE PRESIDENT: Good morning. Today, I want to

talk about our efforts to improve service and end abuses at the

Internal Revenue Service. American citizens have every right to

expect that they'll be treated with respect by a government that

works for them. A big part of our values as a people include

courtesy, efficiency and fairness from government.

 

For far too long in the minds of too many Americans

the IRS has symbolized an immense bureaucracy, a place where unfair

treatment and unresponsive service were far too common. We've worked

hard to give the American people an IRS that is fairer, more

efficient, more responsive to their needs, and to support the many

dedicated IRS employees who do want to serve them well. And we've

made progress.

 

Two years ago I was proud to sign into law the

second Taxpayer Bill of Rights. It's made it easier for taxpayers to

appeal IRS decisions and to recover attorney's fees when the IRS

makes mistakes. And last May, Vice President Gore and Treasury

Secretary Bob Rubin began an unflinching top to bottom review of

customer service at the IRS. They reported back to me with their

recommendations and we're already beginning to see a new IRS that is

more committed to the needs of taxpayers.

 

We're keeping IRS offices open longer during filing

season, launching independent citizen advocacy panels to help

taxpayers get relief. Now you can call the IRS and get telephone

service six days a week, 18 hours a day -- soon it'll be 24 hours a

day. And this year, 24 million Americans saved an awful lot of time

and hassle by filing their returns on the phone or electronically.

I've also appointed a new IRS Commissioner and a new kind of IRS

Commissioner. Charles Rossotti is an experienced businessman who

spent his entire career on the taxpayer side of the table.

 

But we've got more to do. Like most Americans, I

was outraged by testimony at last week's congressional hearings on

the IRS, by the stories of our citizens harassed and humiliated by

what seemed to be an unaccountable downright tone-deaf agency. These

problems developed over years, of course, and we can't solve them all

overnight. But Commissioner Rossotti has moved swiftly to route out

abuses and to further reform operations of the IRS.

 

Also, he's asked Judge William Webster, the former

Director of the FBI and the CIA, to conduct an independent review of

the criminal investigation division. As further steps are needed

they will be taken.

 

But above all, our new Commissioner needs new tools

to build a better IRS, and he needs them now. Last year, our

administration worked with the House of Representatives to pass

sweeping, strong, bipartisan reform of the IRS, to give citizens more

protection, improve service, reduce abuse. Now the Senate is poised

to enact very similar legislation. I call on Congress to make this

year the year we set aside political differences to enact real

reforms of the IRS. When it comes to quality service at the IRS,

Congress can't afford to file for an extension.

 

As we continue to improve our work we may uncover

more problems at the IRS. Now, if we do I pledge to the American

people that once again we'll act swiftly, guarding against abuse,

punishing those who cross the line. And as we do, we will build a

fairer and more effective government for a stronger America in the

21st century.

 

Thanks for listening.

 

END

 

 

 

 

 


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